Frequently Asked Questions
Answers about rug washing, pet urine and smoke odors, carpet care, booking and the towns we serve.
FAQ
Area rugs
Can every rug be washed?
No, and that’s why every rug is inspected first. Condition decides it: a fragile or badly worn rug may get a gentler cleaning instead of a full wash, and dyes that run get tested and handled before water ever touches the whole piece. See area rug cleaning.
My rug won't lie flat. Can that be fixed?
Sometimes. Blocking, done in our dry room, can pull some rugs back toward square. A hand-knotted rug was never perfectly square to begin with and shouldn’t be forced, but machine-made and tufted rugs usually should lie flat. Rob will tell you which yours is. See rug repair.
Do moths really eat rugs?
They eat wool. Wool is a protein, and moth larvae and carpet beetles need protein, so they chew the wool knots and leave the cotton threads behind. MaxCare offers a moth-resistant coating after a wash that lasts up to ten years or until the next full wash. See oriental and wool rugs.
FAQ
Pet urine & smoke
Will a regular carpet cleaning get the urine smell out?
Usually not, and it can make it worse. The salts urine leaves behind soak up moisture, so wetting them brings the smell right back. Getting rid of it means treating the backing, pad and sometimes the subfloor. See pet urine and odor removal.
Can you remove cigarette smoke smell from a house I just bought?
In a free-standing house or a vehicle, MaxCare guarantees odor removal once the smoking has stopped. It can’t be done that way in a condo or an apartment, and only sometimes in a duplex. Rob looks at each house first. See smoke odor removal.
FAQ
Carpet, furniture & tile
Do I need to move the furniture before you come?
Small things, yes: get them off the floor, and vacuum after they’re out. If you want big pieces moved, say so when you book so the right number of people come, and empty bookcases and cabinets first. See carpet cleaning.
Can you fix carpet my dog dug up at the door?
Usually. Doorways and seams are the most common repairs we do, and a patch from a closet or a saved remnant blends in well. MaxCare guarantees its carpet repairs and stretching for the life of the carpet. See carpet repair.
FAQ
Booking & area
How do I book?
Call (573) 817-2540, book a time online from the button at the top of any page, or send the quote form. For a rug, you can also bring it to the shop. Hours are Monday to Friday, 8 to 5, with Saturdays by appointment.
Which towns do you cover?
Columbia first, then Ashland, Hallsville, Centralia, Jefferson City, Holts Summit, Fulton, Mexico, Boonville and Moberly, plus Rocheport, Harrisburg, Sturgeon and Hartsburg. See service areas, or call to check an address.
Talk to Rob's team
Still wondering about something?
Ask Rob directly at (573) 817-2540.